SHIPPING AND RETURN POLICY
GOODS DELIVERY POLICY
Delivery time of goods:
Vesperae assumes the obligation to send the ordered goods no later than the next working day. Vesperae has the right, but not the obligation, to send the goods on the same day the order is placed (including non-working days).
Vesperae uses the parcel delivery services provided by the company AB “Lietuvos paštas” (corporate registration 121215587) (LPexpress), therefore Vesperae is not responsible for the quality of delivery.
Shipping costs:
Vesperae undertakes to pay the shipping costs if the value of the purchased goods is greater than 100 euros.
When purchasing goods for an amount less than 100 euros, you assume the obligation to pay the shipping costs of the goods, which are determined AB “Lietuvos paštas” (LPexpress), depending on the size of the postal shipment. The size of the shipment depends on the quantity of goods ordered and the size of these goods.
Information on estimated delivery:
Vesperae undertakes to provide the shipment number and the estimated delivery time of the shipment by email.
Vesperae reserves the right, but not the obligation, to inform you about the delivery time of the shipment and other important information by SMS message, at your request.
Your obligations after receiving the order:
Upon receiving the ordered goods, you must inspect the packaging and its contents as soon as possible.
If you notice violations (messy packaging, incomplete order, not your order, damaged goods, etc.), you undertake to notify Vesperae of the observed violations no later than within 1 business day via Vesperae lux email: .
REFUND AND REFUND POLICY
General rules:
You have the right to return the ordered and received goods within 14 days without giving any reason and to get back the money paid for the goods.
You can cancel your order and/or return the goods you received within 14 days of receiving the ordered goods.
If you want to cancel the order and return the goods you received, you must inform us and provide all the necessary information.
You must inform us in writing about the cancellation of the order by email: .
We will refund the money no later than 30 days after receiving the returned goods. Your refund will be processed in the same way that the order was paid for, without an additional refund fee.
After canceling the order and returning the received goods, Vesperae has the right, but not the obligation, to compensate you for the postal service costs incurred after the order of the goods and their dispatch to the address specified by you.
Conditions for returning goods:
To return purchased items, please ensure that:
The items were purchased within the last 14 days;
The goods are in their original packaging;
The goods have not been used and/or have not lost their commercial appearance.
Non-returnable items:
Goods made to individual order;
Goods that cannot be returned due to their nature, such as expired goods;
Goods that are not suitable for return due to hygiene reasons after unpacking the goods;
Goods which, after their delivery, are used with other goods (mixes of goods);
Vesperae reserves the right to refuse to accept returned goods, even those that meet the above requirements.
Returning goods:
You assume the risk and cost of returning the goods. Vesperae has the right, but not the obligation, to compensate you for the postage costs incurred by returning the ordered and received goods.
You must send returned goods to the following address:
Ašigalio str. 45-5, LT-49146 Kaunas, Lithuania
Vesperae reserves the right not to take responsibility for product violations that occurred during the return of the goods. For this reason, we suggest choosing a secure shipping service provider.
Vesperae reserves the right not to return the money paid for the ordered goods, if you do not provide a receipt for the purchase of the goods or a receipt for the delivery of the goods.
In the case of returning goods, you must follow these rules, unless otherwise agreed with Vesperae in writing or correspondence.
Contact information:
If you have any questions about our refund or return policy, please contact us by email